> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://teachloveautism.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I forgot my password, how do I get into my account?

If you have forgotten your password, go to ${color}[#fa1ec0](SHOP) the website's main menu. 
Hover the mouse over  MY ACCOUNT and a secondary menu will appear. 
Click on **LOST PASSWORD** 
![](https://storage.crisp.chat/users/helpdesk/website/c37c24bc6710f800/lost-password-1_1qpvbyt.gif)

Enter the user name or email address associated with your account to receive an email with instructions to reset your password. If you do not see an email in your inbox, check your SPAM file or PROMOTIONS file.  If you need further assistance click on the  ${color}[#f02db3](Live Chat )at the bottom right of the screen.
![](https://storage.crisp.chat/users/helpdesk/website/c37c24bc6710f800/reset-password_rtdiax.png =500xauto)

# OR
Click on  ${color}[#f41095](LOG IN )
![](https://storage.crisp.chat/users/helpdesk/website/c37c24bc6710f800/blog-search-5_1mtt1n2.png =450x166)

Click on **Lost your password**.

![](https://storage.crisp.chat/users/helpdesk/website/c37c24bc6710f800/forgot-password-1_hlu9r7.png =550x412)

Enter the user name or email address associated with your account to receive an email with instructions to reset your password. If you do not see an email in your inbox, check your SPAM file or PROMOTIONS file.  If you need further assistance click on the  ${color}[#f02db3](Live Chat )at the bottom right of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/c37c24bc6710f800/reset-password_rtdiax.png =500x185)